OUR RETURN & REPLACEMENT POLICY ADDRESSES DIFFERENT SITUATIONS AS GIVEN BELOW:
DAMAGED OR DEFECTIVE PRODUCTS :
If the parcel brought by the courier or post is damaged or tampered, please do not accept it. Should you choose to accept a damaged parcel, GTC DRESS IN STYLE undertakes no responsibility for the contents of the parcel or the condition of the product contained within.
If the parcel received is not damaged or tampered, and yet the product contained within is either damaged or has manufacturing defect, please write to us at firstname.lastname@example.org within 24 hours of your receiving the product with comprehensive details of the damage / defect.All defective products along with the copy of invoice, original packing of the product and the product in the condition as received by the customer without washing shall have to be sent back within seven(7)working days from receiving the “written receipt of confirmation to Return/Refund/Replace”
SHIPPING CHARGES INCURRED IN RETURNING:
The customer may request us to arrange for the pickup of product from their premise. If one of GTC DRESS IN STYLE preferred courier company offers pickup service from customer’s premise, the item can be returned via such courier. In this case, no charges are borne by the customer.
Should none of GTC DRESS IN STYLE preferred courier companies provide pick-up service from customer’s premise, the customer will be responsible for sending the product back to us safely, which must be done only through registered air-mail / courier. In this case, the customer will bear all costs with regards to sending the parcel back to us.
While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS:- This shouldn’t normally happen. However, in case, a wrong item has been delivered to you, please write to us at email@example.com, within 24 hours of your receiving the product. Please note that GTC DRESS IN STYLE may verify the contents with the order summary and replace the product with the one ordered. In case, the same product is no longer available, GTC DRESS IN STYLE may refund the amount back to the customer.
Returns cannot be done if any “Size / Stitching Options” are selected.
Please do not return any product, before receiving confirmation from GTC DRESS IN STYLE . In case, any product is returned without such confirmation, GTC DRESS IN STYLE does not guarantee any credit or replacement of the product.